Making Property Ownership Easier.

During the process of hiring a property management company for our condo building in Chicago, it dawned on us – this business is ripe for innovation. It was all mom and pop. Which has its place. But we, and our other owners, expected more. A company was born.

100 properties was a huge milestone for us. It said we weren’t a little guy any more. It said we were doing things right. It said we were going to stick around. Our hundredth building was a small one, 12 units, in a small neighborhood in Chicago. We still manage them with pride to this day, even as we’ve expanded to other cities. Maybe one day we’ll be global!

As we continued our growth it became obvious that relying on “vendors” to provide the services, quality and customer experience we expected was always going to be a battle. So we decided to build those abilities from the ground up.

We started small but 360PROS includes handyman, plumbing, painting, heating & air, fire safety, exterminating and more. We have more control and accountability and are able to offer added value to our clients as a result. We still work with many talented providers, but we are very proud of our PROS team.

Technology was the focus and we were on the forefront. Owners expected automation, ease of billing and communication. We created our own tech stack to meet the demands of our community associations and it paid off quickly. Our competitors couldn’t keep up, and our growth accelerated.

It’s a core value. TEAM! That’s right, we have the very best talent out there. We knew that we had to hire the best if we were going to be the best. So we made the investment. And it’s paid off 100 times over. From our property managers to our customer service agents to our back of office staff. Well, I’ll just say it… our people are the best in the business.

We’ve worked hard. We manage more buildings than almost anyone out there. We consider ourselves pioneers. One of the leaders in this industry. We strongly believe that we have the best employees, the best leadership, and the best vision for how to serve our clients.

In 2018 we started conversations with another, similar-sized, property management company. We both agreed – we shared the same values. And, we really liked each other. We decided to join forces. It would give us the scale to reach our goals. To invest more in the service we provide. And it would give us a new perspective.

Since 2018 we have made several acquisitions that have added new talent and strengthened our abilities. We are one team focused every day on being the absolute best in the property management business.

Over a period of 18 months, we acquired six property management companies, increasing our overall size by more than 25%. We’re moving quickly, competition is shrinking, and it’s become obvious that only those with depth and the very best in customer service will survive. That’s us!

Talk about a growth spurt! Westward360 grew to manage in excess of $18B in real estate assets having acquired ten competing real estate firms. During that same period, the company grew to more than 450 full time employees, expanding its service offering into the Houston, Las Vegas, Denver and Portland markets. This landed Westward360 on Inc. 5000, a list of the nation’s fastest-growing privately held companies.

A bit early? Sorry. We’re not done. And, well, we never will be. We’re not perfect, but we work hard every day to evaluate what we’re doing, so we can do it better. Join us. You’ll see the difference – our TEAM is growing and we’re poised for greatness. We believe it’s due to resilience and our dedication to be the best. Our mission, our values, our people. We’re not going anywhere!